The Narrative Craft: Terms and Conditions

If you are an individual (not a business entity, university, etc.) then my terms and conditions apply to all work. For projects over £500, I typically send you a contract that restates all the agreed details (price, deliverables, schedule) and links to my T&Cs. 

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Check out the plain language summary below.

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If you are a business, then we'll need a contract or service agreement for large jobs (over £500). I am happy to send you a contract or consider one from your institution.

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​​Who We Are: The Narrative Craft, based in Scotland, owns and operates this website. If you have questions or issues, you can contact us at info@thenarrativecraft.com.

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Key Terms:

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1. Contract Formation:

   • Your payment is considered an offer to purchase our services. We only accept this offer (and form a contract) when we confirm your order.

2. Order Acknowledgement:

   • We will confirm receipt of your order via email, but this does not mean a contract has been formed yet.

3. Website Rights:

   • We own the content on this website. You can use it for personal, non-commercial purposes, but you can't copy, modify, or distribute it without permission.

4. Content Accuracy:

   • We aim to keep our website content accurate, especially pricing and service descriptions.

5. Computer Safety:

   • We try to ensure the website is virus-free, but we can't guarantee it. You're responsible for having the right equipment to use the website.

6. Service Availability:

   • Services will be provided within an agreed time frame, but exact timing isn't guaranteed.

7. Pricing:

   • Prices are listed on the website and confirmed via email. Prices are valid until March 1st of the year following service completion.

8. Confidentiality:

   • Your work will remain confidential unless you give us written permission to share it.

9. Payment:

   • Payment is due when you order. If payment details are incorrect or insufficient, we may delay or cancel your order.

10. Your Cancellation Rights:

    • You can cancel your order within 14 days of making the contract unless services have already started. If services begin within the 14 days, you may receive a partial refund if you cancel.

11. Our Right to Cancel:

    • We can cancel your order if there are staffing issues, we don't serve your area, or if there was a pricing error. If we cancel, we will refund you within 14 days.

12. Service Issues:

    • If you have a problem with our services, contact us.

13. Liability:

    • We are only responsible for losses that are foreseeable and due to our breach of contract. We are not liable for business losses, and nothing in these terms affects your rights as a consumer.

14. AI Technologies:

    • We don’t check for AI-generated content in your work and aren’t liable for copyright issues arising from it.

15. Subcontracting:

    • If we subcontract work, it will meet the same standards and confidentiality as if we did it ourselves.

16. Governing Law:

    • These terms are governed by Scots law, and disputes will be handled in Scottish courts.

17. Invalid Terms:

    • If any part of these terms is unenforceable, the rest will still apply.

18. Privacy:

    • Your use of the website is subject to our privacy policy.

19. Third-Party Rights:

    • These terms do not give rights to anyone else.

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